Se Mouiller is committed to delivering beautiful products and great service every time you shop with us. If you wish to exchange or return an item, simply return it to us within the timeframe detailed below.
We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order with all tags unworn.
Please ensure the item(s) are in their original condition and packaging, with all tags attached. Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
Refunds: Refunds are processed within 14 working days of receipt to allow for inspection onto the original method of payment (credit card, or Paypal account). We cannot facilitate with refunds to a third party. You will receive an email once your order has been refunded.
Exchanges: We only offer size exchanges on the same product. Where available, replacement items will be dispatched within 14 working days. If your chosen replacement size is not in stock, you will automatically be refunded and notified by email. For alternative items, please place a new order on our website or alternatively, please get in touch with our Customer Care team.